Home About Shop Bespoke Valuations Contact
Account
Account

FAQs

How To Order Online   

  • To order online, you can make payments using either a debit or credit card. Once your payment has been successfully processed, you will receive a confirmation email indicating that your order has been placed. If you encounter any issues with online payments, please reach out to us at hello@kabjewellery.com for assistance.
  • Please note that online purchases will incur a postage and packaging fee, which varies based on the total purchase amount and the shipping address. For international orders, delivery is handled by the postal service in the destination country. Katherine Alexandra Brunacci cannot be held liable for any delays caused by local postal services or customs inspections. Additionally, any customs charges that may arise are the responsibility of the customer.
  • For more detailed information, please refer to the 'Shipping & Returns' section located at the bottom of our website.
  • What Is Your Returns Policy? Check out our   'Shipping & Returns' page.

Worldwide Shipping?

  • Yes - For full details check out our shipping page  

Do You Cover Custom Fees / Import Duties?

  • Customers are responsible for any duties and taxes applicable in their jurisdiction. However, we can often provide estimates of these fees based on the information from our shipping provider.

How Long Will My Jewellery Take To Arrive?

  • Delivery time varies depending on the collection. If the jewellery is in stock (please see individual product pages) you will receive the product within 1-2 working days within the UK, and 2-7 working days for most other countries.
  • For made to order items for collection pieces, our standard lead time is 4-8 weeks, from confirmation of design, but it may be longer during peak seasons. 
  • If you have left it a bit late and need something sooner than the delivery time stated, or by a specific date, then just email hello@kabjewellery.com

How Do I Care For My Jewellery?

  • Katherine's jewellery is designed for everyday wear; however, it should be removed during physical activities, such as exercising, to prevent damage to the stones. To maintain the beauty of your jewellery, it's important to clean it regularly.

    You can use a soft toothbrush along with liquid soap and warm water to gently scrub away any dirt buildup. This will help keep the stones looking their best. Regular cleaning will not only enhance the appearance of your pieces but also extend their longevity. If you have any questions about caring for your jewelry, feel free to reach out!

  • As with all fine jewellery, stone settings should be checked occasionally. If there is any signs of movement please return the jewellery to us to inspect and adjust. Utmost care has been taken to set stones securely however Katherine Alexandra Brunacci is not responsible for the loss of stones after purchase. We recommend purchasing insurance, to safeguard against any accidental damage or loss. Katherine is  happy to provide complimentary insurance valuations for your pieces.
  • While Katherine's jewels are designed to adapt to the wearer's lifestyle and habits over the years, she is more than happy to recondition items to restore their original finish and luster. If you would like to arrange for deep cleaning of your jewelry, please email us to get started. We look forward to helping you keep your treasured pieces looking their best!
  • Read the full Care Guide Here.

How Do I Find Out My Ring Size / My Partner's Ring Size?

  • If you are unsure of your ring size, we recommend scheduling an appointment with Katherine for a fitting before placing your order. Alternatively, if you are unable to visit Katherine in her London studio, you can also get sized at your local jeweller. Ensuring the correct size will help guarantee a perfect fit for your new piece.
  • For surprise proposals, where you cannot check the size before hand, it is important to note that some of our designs can not be resized as the bands are intricately detailed. We recommend contacted us directly in this instance to discuss an option that is best for you.
  • Katherine offers one re-size free of charge for items purchased on the website,  further re-sizes will incur a charge of £80.
  • We list all our sizes in UK ring sizes. Please see an international ring size guide for conversion here.
  • If you're uncertain about your ring size or concerned about ordering the wrong size, please don't hesitate to reach out to us at hello@kabjewellery.com. We are here to help you find the perfect size and ensure your order meets your needs.

How Do You Source Your Gemstones?

  • Katherine holds two diplomas in gemmology and travels globally to personally select gemstones. All gemstones are sourced from ethical mines. Each stone is chosen for its unique beauty and color, ensuring that only the finest pieces are included in her collections.

How Do You Source Your Metals?

  • Katherine is dedicated to sourcing all her jewelry materials ethically. The jewelry is crafted using 100% recycled gold from British suppliers based in the UK. Additionally, each piece can be ordered in Fair Trade Gold; please inquire for details, as this option may affect the price. All jewelry is certified in accordance with the Hallmarking Act of 1973. For more information about the supply chain, please email hello@kabjewellery.com.

Can I personalise My Treasures ?

  • Each piece in the collection can be customised to your preferences, including the type, color, or size of the gemstone, as well as the choice of precious metal alloy. Contact Katherine at hello@kabjewellery.com to discuss customising a unique treasure just for you or that special someone.

Is Every Piece One Of A Kind?

  • Each piece of jewelry is a one-of-a-kind treasure, meticulously handcrafted by Katherine in her London workshop. Because every item is unique, there may be slight variations from the images you may have seen, resulting in small differences in design and appearance. This individuality is what makes each piece truly special
  •  For all made-to-order pieces, the style depicted in the photograph will be replicated. However, since each piece is handcrafted, no two items will be identical, and exact replication should not be expected. The organic nature of our treasures contributes to their unique allure and charm.

What Metals Do You Use?

  • We mainly work in 9ct gold, however all of our designs can be crafted in any alloy of gold or platinum.

Can I Commission A Bespoke / Custom Piece Of Jewellery?

  • If you would like to infuse your personality or that of a loved one into one of our treasures, our bespoke/custom service is the perfect choice for you. Katherine provides a personalised experience, which can take place either in person, via video chat, or over the phone for those who are not local.

    This fully tailored service allows you to collaborate creatively with Katherine to bring your vision for personal jewelry to life. Please note that there is a minimum spend of £3,000 for this service, reflecting the additional care and time dedicated to your bespoke projects. If you're interested in exploring this unique opportunity, we would be delighted to assist you! Read more HERE

Can You Work With My Heirloom Gold & Diamonds To Create A New Treasure?

  • Katherine has a passion for breathing new life into heirloom jewelry, transforming it into a piece that resonates with the wearer while still preserving its sentimental value. 

    When it comes to pricing, we generally recommend remodelling for very sentimental pieces. This process is more labor-intensive, and as a result, the pricing may be comparable to that of our current stock items. If you're interested in exploring this option, please feel free to reach out for more details.

  • As each piece of heirloom jewellery is unique, please email hello@kabjewellery.com to discuss the pieces you have, and how you would like them reworked. We do also offer a trade in service, where if you have unwanted pieces of solid gold jewellery, these can be traded in for market value credit to be spent on pieces from the collection, or to be put towards a custom project. Please email to discuss, or read more HERE

What If I Don't Live In London, Can I Still Commission A Treasure?

  • Distance is not an issue. Katherine can walk you through the whole process via zoom, phone & email.

Can I Have My Jewellery Engraved?

  • Katherine offers a personalised engraving service for your jewelry, allowing you to add a special message that holds meaning to you. To discuss your engraving options, please email us, and Katherine will reach out to you with detailed information, including available font choices and pricing.

    As a reference, engraving up to 15 characters—such as a significant date or a couple's names (e.g., '01/12/2022' or 'Peter & Sarah')—is priced at £90. We look forward to helping you create a unique piece that reflects your personal story

Do You Offer A Warranty On Your Jewellery?

  • Every piece crafted by Katherine Alexandra Brunacci is designed for everyday wear and love, but it is important to treat all fine jewelry with care. Katherine offers a one-year warranty on all jewelry pieces from the date of purchase, as long as they have not been altered by another jeweler and the damage falls within normal wear and tear.

    After the warranty period, Katherine will assess any necessary repairs on a case-by-case basis and provide a quote.

    For detailed care instructions and tips to maintain the beauty of your jewelry, please read our full Care Guide Here

Can I Pay In Installments?

  • We offer Klarna for pieces up to £1000, or payment plans for pieces over £1000. It is possible to pay in instalments for any Katherine Alexandra Brunacci in stock piece, or custom/bespoke order.                                                       

    Our tiering system works as follows:

    Pieces £1000 - £3000 | Payments can be made in two instalments.

    Pieces £3000 - £5000 | Payments can be made in up to four instalments.

    Pieces £5000 - £10,000 | Payments can be made in up to six instalments.

    Pieces £10,000 + | Payments can be made in up to ten instalments.

    Payment plans can be arranged by contacting us at hello@kabjewellery.com. Please be aware that the jewellery will not be delivered until the full payment has been completed. Payment must be made by BACs transfer. Additionally, the total payment must be received within six months from the date of the first installment. If you have any questions or need assistance, feel free to reach out!

Can You Provide A Jewellery Valuation For My New Treasure

  • As a Fellow of the Institute Of Registered Valuers. Katherine can provide a valuation for your new treasure that will be compliant with your insurers needs.